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Returns

Online

Customer satisfaction is important to us, and goes beyond the point of sale. Products may be returned within 30 days of purchase, and must be accompanied with the following:  

  • receipt or packing slip (printed online)
  • all original packaging

Your product return must be unopened, sealed, and in original condition. You must also receive authorization from us to return products. 

To begin the return process simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 
All returns must be pre-approved

Please return to:

Henna Sooq
Returns Department
6122 Coxswain Cres
Mississauga, ON
L5V2Z8

Refunds will be processed based on the original form of payment, or store credit can be issued.

Please note: 20% restocking fee applies on all returns on the value of the product. 

If a package is returned to us as undeliverable, you will be issued a refund for the amount of the order less the shipping charges. If you choose to have your package reshipped additional shipping charges will apply.

 The following items cannot be returned nor are refunded:

  • Fresh Henna Paste
  • Product Samples
  • Ebooks
  • Sale Products. All sales are final.
  • Individual products purchased as part of a kit (the entire kit must be returned)

While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online. 

For your protection and to ensure prompt delivery, we recommend that you send your return with insured postal service. We're sorry, return shipping fees are not refundable. 
Should your return or exchange results from an error on our part, we will cover return shipping costs to us. 

Please note: products purchased at any of Henna Sooq's retailers, must be returned to them directly.

Exchanges

Sorry we don't offer any exchanges on returned products. No exceptions.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the items in your shipment, please contact Henna Sooq's Customer Service at 416-302-6163 or via email at fatma@hennasooq.ca. We'll be happy to assist you.

Cancellation Policy

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submittedNo exceptions.



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